Find help inside the app
The help button on each page, guides per tab, and the error code bank.
Vintage People explains itself as you work. Every page has a Help button that opens the guide for that page, and many pages with tabs have a guide for each tab. A guide says what the page is for, what you can do there, what each status means, how to tell you got it right, and what to watch out for.
Help & guides. Open Dashboard, Help & guides to browse every guide, grouped by area. You only see guides for the pages your plan and role allow. Each guide links to the pages it connects to, so the payroll guide points you to salary structures and employee details, and Open module takes you straight to the page.
Error code bank. Every error message carries a code, such as VP-PAY-234. Open the Error code bank from Help & guides and search by the code, or by words in the message, to see the cause and the usual fix. Quote the code when you contact support, so we are both looking at the same problem.
Talk to us. Help & guides also holds Talk to us, where you send product feedback, raise a support ticket or find a partner. These are not settings, so you reach them from the help hub rather than from Settings.
The staff app and the partner portal have their own Help & guides, written for the people who use them.
Related articles
Set up your organisation
Use the Getting started wizard to configure your company, tax template and pay elements before adding people.
Run your first payroll
From employees to an approved run with payslips: run, review, then approve.
Import your existing data
Bring employees, salary structures and balances across. Validated, previewed, then committed.
Didn't find it?
Open a ticket or talk to the team. We'll help you get unstuck.